Reception Host - Shukers
A brilliant opportunity for a warm, confident, professional individual to join this well established Land Rover retailer in Ludlow as a Reception Host. Experience is preferred but not essential as full training is provided. Salary package negotiable commensurate with experience. Closing date for applications Monday 6th August 2018. Please apply with CV to firstname.lastname@example.org or contact Sales Manager, Keith Pyatt for more information on 01584 877231.
Areas of responsibility:
- Meet and greet showroom visitors courteously; establish customer needs thoroughly via polite enquiry; respond to queries in a professional and friendly manner.
- Attend to telephone enquiries, following process to efficiently direct calls/messages to appropriate team members.
- Enter customer details thoroughly and accurately into internal systems.
- Manage incoming and outgoing post according to process.
- Maintain knowledge of colleague responsibilities and whereabouts to facilitate direction of customers to the best contact as smoothly as possible.
- Ensure reception environment is maintained as safe, clean and professional, and that a welcoming ambience is created; maintain company standards and ensure health & safety compliance.
- Support colleagues by advising customers using basic product knowledge.
- Offer refreshments; ensure refreshment range available is maintained; clear cups away to maintain showroom tidiness.
- Follow operational processes thoroughly.
- Report customer issues promptly to enable fast resolution of problems.
- Engage in training and development to improve skills and performance.
- Maintain awareness of departmental targets and KPIs; take action to inform own activity based upon knowledge of performance.
- Land Rover standards are reflected within actions and conduct at all time.
Job type: Full-time, permanent.