Service Advisor - Shukers

Shukers Land Rover Ludlow was recently presented with the prestigious Retailer of the Year and Aftersales Retailer of the Year awards. We have a great opportunity for the right person to join us as a Service Advisor in Ludlow, covering maternity leave with a 12 month temporary contract available. 

If you are an efficient individual who is able to demonstrate excellent people skills then this could be a perfect chance to gain some experience working for a premium, iconic brand in an award winning team. 

Motor industry experience and/or an administration background would be advantageous but are not essential as we provide full training. 

Key Tasks:

  • Maintain awareness of departmental targets and KPIs.
  • Follow process relating to repairs and servicing, including provision of estimates; maintenance of records (job; customer; warranty); document control; customer notification on completion.
  • Ensure data is kept secure and processed according to data protection principles.
  • Communicate effectively with the Workshop Controller to ensure work progress can be communicated.
  • Ensure invoicing, payment and cash processes are followed, ensuring all work is charged for, payments are collected promptly and retained securely.
  • Maintain standard of service area reception and staffing.
  • Ensure exemplary customer service is delivered; update customers thoroughly and regularly.
  • Assist with customer complaints promptly; identify and cascade areas to improve customer service.
  • Identify and take opportunities to sell product, support promotional activities.
  • Engage in training and development to improve skills and performance.
  • Ensure work area, appearance and conduct upholds company standards and ensures health and safety compliance.
  • Land Rover standards are reflected within actions and conduct at all time.


Salary package negotiable, closing date for applications 3rd June 2019. Email CV to or call Dave Roberts, Service Manager on 01584 877231 for more information.