Head of Administration - Rotech

About the Company

Rotech Laboratories Ltd is one of the UK’s leading materials testing laboratories which provides an extensive schedule of UKAS accredited tests and is NADCAP accredited for Cleanliness verification. Our Services include: Metallography, Mechanical Testing, Hardness Testing, Chemical Analysis, Finish Testing, Fastener Testing, Product Testing and Weld Testing.

To find out more about Rotech, please click here

Rotech is part of Rubery Owen group of Companies. For more information on Rubery Owen, our family, and our divisions, please visit our website https://www.ruberyowen.com

About the Role

We have a fantastic opportunity for a Head of Administration to join us.  As a key member of our team, you will be responsible for leading a team of Administrators by overseeing the administrative operations of the business, as well as supporting with Rotech’s financial and strategic aims.  You will develop and maintain departmental and customer relationships by offering a superior customer service, building an embedded customer service culture, whilst strengthening brand values, with the emphasis on innovation.

 

As a key member of our team, you will:

  • Manage work schedules, ensuring these are fully in line with customer demands, allocating these plans to the team and monitoring and evaluating at regular intervals, in line with agreed practices.
  • Hold regular effective team meetings, fostering employee engagement and the forum for continuous improvement
  • Ensure the development and drafting of new documented operating procedures are initiated in line with agreed practices following discussion and agreement with the Operations Managers where appropriate. 
  • Manage administrative reception duties such as, greeting customers, answering visitors' enquiries about the company and its products or services, directing visitors to their destinations, sorting mail, answering incoming calls in a timely manner.
  • Keep the physical condition of the administration office and associated areas clean, tidy, and professional, raising any concerns to your line manager.
  • Be responsible for sales invoicing and credit control activities, ensuring the sales ledger and credit control databases are accurately maintained.
  • Be responsible for posting and reconciliation of cash in line with agreed practices.
  • Ensure staff carry out bank reconciliation and authorisation of BACS payments to suppliers in line with agreed practices.
  • Ensure accurate and regular filing of correspondence, both hard and soft copies.

 

For this role, we are looking for someone who has:

  • Proven track record of leading and managing Administration team/s
  • Goal Orientation
  • Influencing & negotiation skills
  • Strong analytical skills
  • Organising and Problem solving
  • Logical thinking
  • Decision making
  • Excellent inter-personal skills and communication both written and verbal
  • Influencing skills both with internal and external stakeholders – Social Media Exp.
  • Strong focus on Customer Service
  • Good ‘report writing’ skills
  • Understanding of Cost and Financial Management

 

In return we offer:

Excellent company benefits including pension, life assurance and a health cash plan, plus on site parking

We pride ourselves on being an employer of choice where all staff can thrive. We believe that supporting our staff both personally and professionally allows them to give their absolute best to our customers. Our aim is to foster a good working culture that recognises and reflects the importance of good mental health and wellbeing and provides effective support when colleagues need it.

We are a value lead organisation

  • Be Innovative
  • Be Brave
  • Be Dependable
  • Be Collaborative
  • Be Encouraging
  • Be A Family
  • Be Responsible

If you are interested in this role and this sounds like the team you want to be part of, then we would like to hear from you.

No Recruitment Agencies