Customer Statement for RO trading companies: Rozone, Rotronics, Rotech, Merlin, Phoenix, Techtron and Shukers
Nobody can escape the news of COVID-19 (Coronavirus) and its rapid spread. Our key focus is making sure that our staff and customers are being looked after and advised in the best way. We are doing our best to ensure that all trading businesses can continue to offer the same service and products with as little disruption as possible, in these unusual circumstances.
Our comprehensive emergency measures policy for all our teams is in place to support them, stop the spread of the virus and keep the businesses functioning. All staff have been advised to work from home, where possible, and we are making sure that they have all the IT backup required to do so.
Some of our staff are unable to work from home and we are carrying out detailed workforce planning, in order for us to be able to fulfil orders and protect our team.
Whilst all our staff have been asked to postpone all non-essential face-to-face customer visits until further notice, these will be replaced instead with remote meeting options, such as conference calls, Skype, emails etc.
Our communication will be different for the time being and our teams are determined to service your requirements in the best way possible.
We have implemented the following necessary precautions to try and reduce the spread of the virus:
If visits to our premises are deemed necessary for delivery purposes, hand sanitising facilities and gloves are available and should be used upon entry and exit. Used gloves must be disposed of in the bin marked VISITORS ONLY. When signing in, visitors will be asked to complete a Visitor Assessment Form before they will be allowed onto the premises.
Please do not be offended when we don’t shake hands.
All delivery drivers are to wear protective gloves and use hand sanitiser in vehicles. We are going to ask drivers to remain in their cabs, where possible.
We hope these precautions will help reduce the spread of the virus and we will aim to continue to operate as normal. However, these may be subject to change due to any advice, sanctions, quarantines and guidelines that are implemented by the UK government and WHO.
If you have any questions at all, please contact the relevant number for the RO trading business below, or click on the links to view the Coronavirus statements for each indivudal business.
Rotech: 44 (0) 121 505 4050, or view statement.
Merlin: 44(0) 1509 216741 or 0843 309 1880, or view statement
Phoenix: 44(0) 1384 480 545, or view statement
Techtron: 44(0) 1244 281 628, or view statement
Shukers Ludlow: 44 (0) 1584 877231, Shukers Aberystwyth 44 (0) 1970 624841, or view statement
Rozone: 44 (0) 121 526 8181, or view statement
Rotronics: 44 (0) 121 526 8181, or view statement